Service Assurance

Q: Why choose us?
A:  Fenghua Machinery is an enterprise specializing in the production of plastic machinery, with many years of product experience. We pay attention to the quality of production equipment, and spend  4% - 5% of the annual sales for product development.

     We have a foreign trade team of 6 people, all of them have enough product experience and service experience to communicate with you by phone or video. At the same time, we have a 50 person production team and a 10 person installation team, which can be delivered to the customer's factory in a very short time if necessary.

And so far we have installed machines at most hot spot region around the world, the stable running of machines are the best explanation. Welcome contact us to know reference customer near to.

Q: How to install the machines?
A: Upon customer's requirement,we can send technician to customer's factory for installation and training. So the Chinese technician will install machines, teach local workers about machine installation and operations and so on.

Q: What's the warranty?
A: One year since installation completed. In the warranty period, in case any parts broken by uncontrolled factor, we will be responsible and send the parts immediately by courier or air cargo.